Identify and adopt new practices and behaviors in your relationships with your clients.
Identify the triggers of criticism, complaints and other incivilities in order to better manage and prevent situations that lead to conflicts
Enhance your image to evolve with more ease and confidence in your professional life
Understand how to integrate barrier gestures at each key stage of the customer journey, while preserving the quality of the relationship.
Adopt and reinforce a coaching posture to combine operational performance and relational excellence in the support of your teams.
The Certifying courses of essential customer relations skills
The Certifying courses for customer relations managers
The Certifying courses for "customer relationship projects" holders