The fundamentals of customer relations
Identify and adopt new practices and behaviors in your relationships with your clients.
Managing Difficult Situations
Identify the triggers of criticism, complaints and other incivilities in order to better manage and prevent situations that lead to conflicts
The Keys to Soft skills
Enhance your image to evolve with more ease and confidence in your professional life
Distancing for the customer relations
Understand how to integrate barrier gestures at each key stage of the customer journey, while preserving the quality of the relationship.
From management to coaching in customer relations
Adopt and reinforce a coaching posture to combine operational performance and relational excellence in the support of your teams.
Customer relations: the keys to success
The Certifying courses of essential customer relations skills
Customer relations: from managing to coaching your team
The Certifying courses for customer relations managers
Customer relations: animation and project management
The Certifying courses for "customer relationship projects" holders