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The Keys to Soft skills
The Essentials
The Keys to Soft skills
Digital (1h)
Digital + Distance (1h + 3h)
Digital + Face to face (1h + 7h)
Public price : 2272.80€
Presentation
Following the Keys to soft skills is to understand how to enhance one’s image in order to evolve with greater ease and confidence in one’s professional life.
The strengths of the course
- The 8 parts of the module are autonomous: their order can be personalized and it is possible to propose only a part of them
- At the end of the module, a quiz is used to check that the module’s content has been properly understood. This quiz depends on the modules actually followed
- At the end of the module, a summary sheet containing all the topics covered can be downloaded
- An in-depth study of the rules of good manners (face-to-face or distance learning module)
Objectives
- Evolve in one’s professional life with greater ease and confidence
- Know how to enhance your image
- Develop positive relationships with clients and colleagues
Objectives of the digital module +
- Take care of yourself and your relationship with others
- Offer an irreproachable customer relationship
- Adapt to the situation and the person you are dealing with
Objectives of the digital module +
- Take care of yourself and your relationship with others
- Offer an irreproachable customer relationship
- Adapt to the situation and the person you are dealing with
Program
Adopting the right posture
- Understanding what defines our posture
- Adopting the right posture that suits you
Mastering your appearance
- Understand how our style impacts our relationship with others
- Reflecting the most positive image of yourself
Take care of your hygiene
- Adopt the right hygiene gestures to feel good and respect the comfort of those around you
Welcoming and presenting
- Welcoming a person you are meeting for the first time
- Introducing yourself by creating a link and arousing interest
Waiting time
- Make the waiting time pleasant for your interlocutors by taking care of the environment and the communication
Accompanying and introducing someone
- Accompanying the person you are talking to on their journey
- Introducing two people to each other
Choosing your words
- Knowing the words to avoid in the service relationship
- Acquire linguistic references to communicate positively
Taking leave
- Concluding an exchange and saying goodbye while leaving a positive and successful image of the relationship
Content of the digital module +
How to live or how to be in a company (tutored virtual class)
- Understand the difference between how to live and how to be
- Understand the impact of knowing how to be on one’s profession
S’approprier les écarts de perception (Classe virtuelle tutorée)
- Understand the difference between desired image and perceived image
- Understand how to discover the other
Content of the digital module +
Taking care of yourself
- Understand the difference between how to live and how to be
- Becoming aware of the impact of one’s image in a company
Putting the 5 senses at the service of the relationship
- Understand the communication scheme
- Adopt Porter’s 6 attitudes of listening
Taking care of the relationship with the other person
- Practice enhancing your image at important moments with the client:
- Welcoming and introducing yourself
- Waiting time
- Accompanying and introducing someone
- Choosing words and understanding:
- The difference between facts, opinions and feelings
- The different languages and words that can betray the relationship
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