The Essentials

The Keys to Soft skills

Digital (1h) Digital + Distance (1h + 3h) Digital + Face to face (1h + 7h)
Contact
+33 1 80 05 18 04

Presentation

Following the Keys to soft skills is to understand how to enhance one’s image in order to evolve with greater ease and confidence in one’s professional life.

Contact
+33 1 80 05 18 04

The strengths of the course

  • The 8 parts of the module are autonomous: their order can be personalized and it is possible to propose only a part of them
  • At the end of the module, a quiz is used to check that the module’s content has been properly understood. This quiz depends on the modules actually followed
  • At the end of the module, a summary sheet containing all the topics covered can be downloaded
  • An in-depth study of the rules of good manners (face-to-face or distance learning module)
Contact
+33 1 80 05 18 04

Objectives

Digital
Digital + Distance
Digital + Face to face
  • Evolve in one’s professional life with greater ease and confidence
  • Know how to enhance your image
  • Develop positive relationships with clients and colleagues

Objectives of the digital module +

 

  • Take care of yourself and your relationship with others
  • Offer an irreproachable customer relationship
  • Adapt to the situation and the person you are dealing with

Objectives of the digital module +

 

  • Take care of yourself and your relationship with others
  • Offer an irreproachable customer relationship
  • Adapt to the situation and the person you are dealing with
Contact
+33 1 80 05 18 04

Program

Digital
Digital + Distance
Digital + Face to face

Adopting the right posture

  • Understanding what defines our posture
  • Adopting the right posture that suits you

Mastering your appearance

  • Understand how our style impacts our relationship with others
  • Reflecting the most positive image of yourself

Take care of your hygiene

  • Adopt the right hygiene gestures to feel good and respect the comfort of those around you

Welcoming and presenting

  • Welcoming a person you are meeting for the first time
  • Introducing yourself by creating a link and arousing interest

Waiting time

  • Make the waiting time pleasant for your interlocutors by taking care of the environment and the communication

Accompanying and introducing someone

  • Accompanying the person you are talking to on their journey
  • Introducing two people to each other

Choosing your words

  • Knowing the words to avoid in the service relationship
  • Acquire linguistic references to communicate positively

Taking leave

  • Concluding an exchange and saying goodbye while leaving a positive and successful image of the relationship

 

 

Content of the digital module +

How to live or how to be in a company (tutored virtual class)

  • Understand the difference between how to live and how to be
  • Understand the impact of knowing how to be on one’s profession

S’approprier les écarts de perception (Classe virtuelle tutorée)

  • Understand the difference between desired image and perceived image
  • Understand how to discover the other

Content of the digital module +

Taking care of yourself

  • Understand the difference between how to live and how to be
  • Becoming aware of the impact of one’s image in a company

Putting the 5 senses at the service of the relationship

  • Understand the communication scheme
  • Adopt Porter’s 6 attitudes of listening

Taking care of the relationship with the other person

  • Practice enhancing your image at important moments with the client:
    • Welcoming and introducing yourself
    • Waiting time
    • Accompanying and introducing someone
  • Choosing words and understanding:
    • The difference between facts, opinions and feelings
    • The different languages and words that can betray the relationship
Contact
+33 1 80 05 18 04

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