The production of a quality customer relationship is a particularly delicate action to carry out. This is because it is based on two sets of skills. In addition to the technical aspects of the relationship (product, offer, commercial conditions, contractual conditions, etc.), there is also a relational dimension which is governed by interpersonal communication, which is by nature subjective and therefore very delicate to process.
The purpose of Relational Talent is to provide an objective assessment of the comfort level of an employee, a manager or a team during the various stages of interpersonal relations. This is why the tool is particularly suitable for:
Relational Talent is based on an individual web questionnaire of 70 questions that take 10 to 15 minutes to complete. Whatever the HR need, Relational Talent leads to an individualized report sent to each respondent.
This report identifies the points of support and the points of attention to be taken into account in order to strengthen the quality of interpersonal relations, based on 4 dimensions:
These elements feed into the final exploitation of the questionnaires: