They are and make up the Académie du Service

Every day, the Académie du Service’s experts and consultants in strategy and customer relations help you to (re)invent your Client Experience.
The spirit of service is the awareness of one's role as a creator of social ties through actions and attitudes that take care of others. The spirit of service is the pride we feel when we understand the meaning of our job. To serve, to be in contact with customers, to take care of them are the most beautiful jobs when you do them with the intelligence of your heart.
It is with this vision of Customer Relations that Jean-Jacques Gressier, Chairman and CEO of the Académie du Service, has put together a team of Customer Relations experts.
Our know-how, expertise and convictions
Client experience consulting

Diagnostics, Studies, Consulting, Co-construction, Workshops…

Change management

Coaching and assistance, Project management, Digital tools…

Customer relationship training

Digital training, Certification training, Blended-learning… Everything you need to develop your teams’ skills…

Consideration Symmetry

Manifesto, Annual Barometer, Sector Studies, Labelling

They are at your side:

The Académie du Service Associates

Generally mobilized in the initial phases of the missions, they are involved in the diagnosis, framing and formulation of the strategic orientations that will structure the project. To engage, challenge, inspire and… convince: these are the common objectives of their interventions

Project Managers

Their intervention is decisive. It consists of making an experimental project a concrete and operational reality for your teams. By favoring co-construction, they help you to build the target Experience reference frameworks on which your teams will gradually rely. How to embody the Experience? How to manage it? How do you involve your back office or even external partners? These are all questions for which they help you formulate the answers.

Training consultants

The transformations driven by your project often require a training system to ensure proper deployment on the ground. This is where they come in, with the possible support of Service Coaches. They help the operational actors of the Experience to appropriate the Target Experience by transferring to them the associated skills

The sales team and the back-office team

They are less involved in the mission but they contribute to making it possible and are an essential part of it. Upstream, to make you want to call on the Académie du Service and downstream, to offer you impeccable logistics.

Académie du Service's Experts
Valérie Bignon
Valérie Bignon
True Relationship Builder
“Choose a job you love and you will not have to work a day in your life” — Confucius
Séverine Carré-My
Séverine Carré-My
Project Director
"When people work together, mountains turn to gold"
Fabien Clin
Fabien Clin
Information Systems Manager
"chi-go, ichi-e (one time, one meeting)"
Aline De Snoeck
Aline De Snoeck
Project Director
“We made a mistake? That's good. We just learned something” — Keith Johnstone
Mélanie Desvaux
Mélanie Desvaux
Project Director
"Everyone is a genius. But if you judge a fish by its ability to climb a tree, it will think it is stupid all its life" — Albert Einstein
Jérome Fière
Jérome Fière
Relationship Talent Developer
"Happiness is not the goal but the path..."
Jean-Jacques Gressier
Jean-Jacques Gressier
Team Leader
"Welcoming all people and the whole person"
Théophile Lang
Théophile Lang
Project Director
"The joy is in the risk of doing something new"
Stéphane Le Gal
Stéphane Le Gal
Development Director
“There is a difference between knowing the way and taking the way” — Morpheus
Alexia Marchina
Alexia Marchina
Project Manager
"When you play a note, only the next one will tell if it was right or wrong.” - Miles Davis
Mélisa Ouamara
Mélisa Ouamara
Head of Management Control
""If one does not feel invested with a mission, to exist is difficult and to act impossible" – Cioran
Mickael Ratsimbazafy
Mickael Ratsimbazafy
Superhost Marketing and Communication Manager
"Listen to communicate, communicate to satisfy"
Fabrice Riard
Fabrice Riard
Project Director
"If you want to run, run a kilometer. If you want to change your life, run a marathon" - Emil Zatopek
Thierry Spencer
Thierry Spencer
Customer Relationship Storyteller
"Sharing and developing the Sense of Customer"
Coralie Vidal
Coralie Vidal
Project Director
"It is not because things are difficult that we do not dare, it is because we do not dare that they are difficult" – Sénèque
16
years of customer culture transformation projects since the creation of the Académie du Service
7
The number of editions of the annual barometer of the Consideration Symmetry
3
The Académie du Service is one of the 3 founders of Client Excellence, the award for companies that succeed by taking care of their customers
900
Thierry Spencer, blogger and associate of the Académie du Service, has surpassed 900 blog posts published on sensduclient.com in 2020.
Our vision
We believe in humanity.

We believe in emotional intelligence.

We believe in the client experience as a performance lever for companies.

This is why we have formulated Consideration Symmetry, the source of strong and unique client experiences, whether physical or remote, in which people play a central role.
Our mission
Our mission is twofold:

> for our clients, we contribute to the inspiration, co-construction and deployment of a Human and Digital Client Experience that differentiates them from their competition

> for society, we develop the interpersonal skills of as many people as possible to facilitate their employability and personal life.