Conferences, Professional Club, Learning expedition, Webinars…
- Our products
Service Culture ClubExchange between Customer Relations professionals
Learning expeditionExperience, decipher and learn from a remarkable customer experience.
Customer Culture diagnosisBecome aware of the objective value of Customer Culture.
Relational TalentIdentify how to support your Customer Relations actors
Lookey, customer relationship management applicationGet the Client Experience players on board!
Happy team, happy clients labelAssessing the reality of Consideration Symmetry in your organization.
Consideration Symmetry ESG indexMeasure the CSR and non-financial performance in your organization thanks to the Consideration Symmetry.
Customer relationship coachingDevelop a sense of responsibility and improve relationships within teams
Our team
They are and make up the Académie du Service
Every day, the Académie du Service’s experts and consultants in strategy and customer relations help you to (re)invent your Client Experience.
The spirit of service is the awareness of one's role as a creator of social ties through actions and attitudes that take care of others. The spirit of service is the pride we feel when we understand the meaning of our job. To serve, to be in contact with customers, to take care of them are the most beautiful jobs when you do them with the intelligence of your heart.
It is with this vision of Customer Relations that Jean-Jacques Gressier, Chairman and CEO of the Académie du Service, has put together a team of Customer Relations experts.
They are at your side:
The Académie du Service Associates
Generally mobilized in the initial phases of the missions, they are involved in the diagnosis, framing and formulation of the strategic orientations that will structure the project. To engage, challenge, inspire and… convince: these are the common objectives of their interventions
Project Managers
Their intervention is decisive. It consists of making an experimental project a concrete and operational reality for your teams. By favoring co-construction, they help you to build the target Experience reference frameworks on which your teams will gradually rely. How to embody the Experience? How to manage it? How do you involve your back office or even external partners? These are all questions for which they help you formulate the answers.
Training consultants
The transformations driven by your project often require a training system to ensure proper deployment on the ground. This is where they come in, with the possible support of Service Coaches. They help the operational actors of the Experience to appropriate the Target Experience by transferring to them the associated skills
The sales team and the back-office team
They are less involved in the mission but they contribute to making it possible and are an essential part of it. Upstream, to make you want to call on the Académie du Service and downstream, to offer you impeccable logistics.
Académie du Service's Experts
Our vision
We believe in humanity.
We believe in emotional intelligence.
We believe in the client experience as a performance lever for companies.
This is why we have formulated Consideration Symmetry, the source of strong and unique client experiences, whether physical or remote, in which people play a central role.
We believe in emotional intelligence.
We believe in the client experience as a performance lever for companies.
This is why we have formulated Consideration Symmetry, the source of strong and unique client experiences, whether physical or remote, in which people play a central role.
Our mission
Our mission is twofold:
> for our clients, we contribute to the inspiration, co-construction and deployment of a Human and Digital Client Experience that differentiates them from their competition
> for society, we develop the interpersonal skills of as many people as possible to facilitate their employability and personal life.
> for our clients, we contribute to the inspiration, co-construction and deployment of a Human and Digital Client Experience that differentiates them from their competition
> for society, we develop the interpersonal skills of as many people as possible to facilitate their employability and personal life.
