The Service Culture Club was born in 2010 by initiative of ACCOR and TOTAL and was implemented by the Académie du Service. It functions as an association of professionals looking to exchange and share their experiences. It brings together people from both the private and public sector, from the worlds of service and industry.
The Service Culture Club has monthly meetings (except in August), mainly consisting of the intervention of a professional who comes to share their experience and convictions. The Club regularly goes on learning expeditions to discover and decipher remarkable experiences.
Some examples of themes developed at the Club: Customer Feedback Management (FDJ), Enchantment, a pillar of customer strategy (Free), Conversational customer relations (Oui.sncf), Learning expedition at the Lego Store des Halles...
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