The Certifying courses

Customer relations: from managing to coaching your team

Eligible for CPF
Digital + Face to face (3h + 35h)
  • Contact
Contact
+33 1 80 05 18 04

Presentation

Are you responsible for a team in charge of customer relations? Do you manage a team that carries and embodies the customer experience of your company? Then “Customer Relations: from management to team coaching” is for you.

Contact
+33 1 80 05 18 04

The strengths of the training

  • Securing the key skills of customer relations
  • Improved performance in your mission
  • A certification signed by the Académie du Service
  • Recognized expertise and employability
Contact
+33 1 80 05 18 04

Objectives

  • Understand customer expectations and market developments in terms of customer experience
  • Support your team in the service culture around a common project
  • To take a step back from one’s own practices in customer and managerial relations
  • Facilitate initiative-taking and autonomy among employees
  • Adopt a managerial coaching posture
Contact
+33 1 80 05 18 04

Program

Contact
+33 1 80 05 18 04

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