The Certifying courses

Customer relations: animation and project management

Eligible for CPF
Digital + Face to face (3h + 35h)
  • Contact
Contact
+33 1 80 05 18 04

Presentation

Are you responsible for a team in charge of customer relations? Do you manage a team that carries and embodies the customer experience of your company? Then “Customer Relations: from management to team coaching” is for you.

Contact
+33 1 80 05 18 04

The strengths of the training

  • Securing the key skills of customer relations
  • Improved performance in your mission
  • A certification signed by the Académie du Service
  • Recognized expertise and employability
Contact
+33 1 80 05 18 04

Objectives

  • Understand customer expectations and market developments in terms of customer experience
  • Leading teams in the implementation of a service culture around a common project
  • Being able to take a step back from one’s own practices in customer relations and in one’s relationship with others
  • Facilitating cooperation between the various players in the service relationship and adopting a cross-functional managerial posture
Contact
+33 1 80 05 18 04

Program

Contact
+33 1 80 05 18 04

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