The Essentials

From management to coaching in customer relations

Digital (1h) Digital + Distance (1h + 9h) Digital + Face to face (1h + 14h)
  • Contact
Contact
+33 1 80 05 18 04

Presentation

From Management to Customer Relations Coaching enables all managers to strengthen their coaching posture in order to combine operational performance and relational excellence in the support of their teams.

Contact
+33 1 80 05 18 04

The strengths of the training

  • A quiz to validate the appropriation of inputs at the end of the module
  • A summary sheet containing all the topics covered can be downloaded
  • The module is partially customizable (audio and content)
  • The discovery of new management tools (face-to-face or distance learning module)
Contact
+33 1 80 05 18 04

Objectives

Digital
Digital + Distance
Digital + Présentiel
  • Strengthen your management skills with a coaching posture
  • Identify and adjust your relationship with an employee
  • Develop an employee’s skills through feedback
  • Manage a difficult relationship with an employee
  • Manage at a distance with ease and confidence

Objectives of the digital module +

 

  • Develop cooperation and collective intelligence
  • Practice feedback with ease and confidence
  • Enrich your managerial skills and behavior

Objectifs du module digital +

 

  • Develop cooperation and collective intelligence
  • Practice feedback with ease and confidence
  • Enrich your managerial skills and behavior
Contact
+33 1 80 05 18 04

Program

Digital
Digital + Distance
Digital + Face to face

Adopt the principles of the coaching posture

  • Differentiate between the roles of leader, manager and coach
  • Identify what characterizes the posture of the manager, the coach
  • Realize that everything starts with you – exemplarity and responsibility

Find your bearings in the relationship with an employee

  • Discover the managerial compass©, a dynamic tool
  • The 3 dominant behaviors in the Managerial Relationship
  • Succeeding in the Manager-Managed relationship by embodying “the Meeting”

Develop the art of feedback

  • Adopt a simple method for successful feedback
  • Observe yourself to improve your feedback

Handling a difficult situation, an employee in difficulty

  • Develop your emotional intelligence
  • Appropriate conflict resolution methods

Managing at a distance in an uncertain environment

  • Adapting one’s practices and behavior as a manager
  • Strengthen team commitment and collective confidence
  • Leading and steering individual and collective performance

 

 

Content of the digital module +

Developing cohesion and team spirit
(Tutored virtual classroom)

  • Appropriate the 4Cs of trust
  • Understanding the drivers and barriers of autonomy and empowerment
  • Develop the 5 keys to cooperation

Developing ease and confidence in feedback
(Tutored virtual classroom)

  • Practice making and analyzing constructive feedback

Expanding your range of management tools
(Tutored virtual classroom)

  • Identifying your management style
  • Identifying and overcoming restrictive messages

Content of the digital module +

Manage and embody the principle of Consideration Symmetry©

  • Define what is the Consideration Symmetry©
  • Identify the proofs of Consideration Symmetry©

Appropriate the compass of the managerial relationship©

  • Appropriate the 3 dominant behaviors in the Employee Relationship: disengagement, avoidance and naturalness
  • Define what it means to “be in the Meeting” with your team
  • Practice the management relationship compass

Adopt a manager-coach posture

  • Understand the difference between Manager and Manager coach
  • Appropriate the art of feedback

Define quantitative and qualitative objectives with your team

  • Appropriate indicators of customer and employee satisfaction

Establish a working environment based on trust

  • Define the rules of the game with your team
  • Appropriate the 4Cs of trust (Knowledge – Conviviality – Cooperation – Complicity)
  • Appropriate the essentials of remote management

Focus on collective dynamics by relying on individual expertise

  • Understand how to empower your team
  • Favor taking initiative and the right to make mistakes for your team
  • Define individual and collective managerial time
Contact
+33 1 80 05 18 04

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