« We want to prove that

the service is a societal issue


creator of economic value and social
for businesses and organizations. »

Jean-Jacques Gressier,
CEO of Academie du Service

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Academie du Service is the

European Leader

in service culture consulting




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More than 250 customer credentials



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Are Customer Service Professionals Born, or Made?
How developing customer relation talents can unlock the performance of your organisation …. and lock in the engagement of your employees Which organisations are the very best at satisfying their customers and keeping their staff happy, motivated...
The Service Culture Barometer®
Type of tool: Measurement and benchmarking. Domain of application: Corporate/organizational service culture. Why choose it? The Service Culture Barometer® is the only tool on the market that enables you to measure your company’s service...
Symmetry Thinking
  KPAM, A specialist in the analysis of verbatims and Academie du Service have created together a tool to set up and drive Consideration Symmetry ©. It is made of 4 steps: identification of the moments of truth: those that have the highest...
Retail Safari in Paris
Academie says: « A day to discover innovative managerial and customer concepts in Paris to be shared with peers, driven by Academie du Service’s team, French leader in customer relations and employee engagement » A full day in Paris,...



Appraise your own organisation: do the Service Culture Quizz (French version).


Our corporate web site has changed. Here, you can find out everything about Academie du Service, its methods and its clients. You can also discover the Kiosk section where you can browse and fill your basket with the articles and tools that interest you.


The magazine Cultures Services has brought out a special issue for the 9th edition of our conference “Les talents de la relation clients”. Reserve your copy today and learn more about the sharing economy and discover inspirational service and management testimonials.

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