« We want to prove that

the service is a societal issue

 

creator of economic value and social
for businesses and organizations. »

Jean-Jacques Gressier,
CEO of Academie du Service

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Academie du Service is the

European Leader

in service culture consulting

 

 

 

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More than 250 customer credentials

 

 

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The Service Culture Barometer®
Type of tool: Measurement and benchmarking. Domain of application: Corporate/organizational service culture. Why choose it? The Service Culture Barometer® is the only tool on the market that enables you to measure your company’s service...
Symmetry Thinking
  KPAM, A specialist in the analysis of verbatims and Academie du Service have created together a tool to set up and drive Consideration Symmetry ©. It is made of 4 steps: identification of the moments of truth: those that have the highest...
Retail Safari in Paris
Tuesday 31 January - Monday 20 March - Tuesday 9  May 2017 in Paris Academie says: « A day to discover innovative managerial and customer concepts in Paris to be shared with peers, driven by Academie du Service’s team, French...
Breakfast presentation of our White Paper “The UK and Service: the service boost to the bottom line”
Academie du Service UK invites you to its breakfast presentation of its White Paper “The UK and Service: the service boost to the bottom line”. You are more than welcome to join us on Friday 11 November from 08:00 to 09:30 From 08:00 Welcoming,...

News

THE SERVICE CULTURE QUIZ

Appraise your own organisation: do the Service Culture Quizz (French version).

NEW WEB SITE

Our corporate web site has changed. Here, you can find out everything about Academie du Service, its methods and its clients. You can also discover the Kiosk section where you can browse and fill your basket with the articles and tools that interest you.

NEW MAGAZINE

The magazine Cultures Services has brought out a special issue for the 9th edition of our conference “Les talents de la relation clients”. Reserve your copy today and learn more about the sharing economy and discover inspirational service and management testimonials.

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