Symmetry Thinking

KPAM, A specialist in the analysis of verbatims and Academie du Service have created together a tool to set up and drive Consideration Symmetry ©.

It is made of 4 steps: identification of the moments of truth: those that have the highest potential for delight and disenchantment in the customer and employee experiences , a benchmark of your competitors and the trends in customer relationship, the co-creation of the key actions for Consideration Symmetry and implementation of Consideration Symmetry© and manage it over the long term.

Note: You want to define your Moments of Truth and define the priority fields to work on to be different from your competitors? The Symmetry Thinking is made for you!


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