Placed under the aegis of the Fondation de France, the Service Lab Foundation aims to develop and disseminate research work by multiplying exchange media (an annual conference, publications, etc.). It functions as a hub to connect experts from the academic world with a community of practitioners.
We want to stimulate high-level applied research on the subjects of service economics and management.
We want to disseminate our actions to all actors in the service world in order to provide them with decision-making elements on the major issues of service.
Our research themes
New lifestyles: A human and social science approach.
New economic models: And innovation in services.
The transformation of professions: In the age of digital technology and “paradoxical” hospitality.
Customer relations tomorrow: Towards new “proximity”.
New management methods: Consideration symmetry, liberated companies…
Young people and service: Encouraging younger people to adapt to the challenges of service.